Communication
click here to download pdf presentation 
Please contact us to give you details: +4021 310 1338 and/or contact@aplusperformance.ro
Why choose a training in communication ?
Few of us are excellent “communicators” by nature. Think only at the fact that we were born crying and learnt to talk at a later stage in our lives. Traditionally, you can talk, therefore you communicate. Still, have you ever had the feeling there is no „getting along with some other colleague, supervisor or partner ? Most of the times, we communicate instinctively and react rather that act. Many of us have never been trained on communication skills and techniques that create effective working relationships, build teams, and improve bottom-line results. Now it’s a good time to start.
Target Audience
This training programme addresses top & middle managers regardless of the business industry they operate in, as well as regular execution staff.
About the Communication Skills Program
This activity-based training develops communication skills individuals need, to work well with others and build team effectiveness. Whether it is verbal communication skills or non verbal communication skills, these skills can make or break a relationship.
Your people can become first-rate communicators. Our focus is on performance. We provide practical skills that can be applied on the job for immediate and sustained performance improvement.
Topics Covered:
Verbal communication
> barriers in communication
> active listening
> giving and offering feedback
> asking efficient questions
> persuasive language techniques
> written communication techniques
> basic presentation techniques
Non verbal communication
> components (gesture, posture)
> decoding & encoding nonverbal messages
> using non verbal resources
Para verbal communication
> tone
> accent
> rhythm
Aditional topics used from Transactional Analisys, Neuro Linguistic Programming and ESPERE techniques:
> personality „drivers”
> relationships as „transactions”
> guidance & influencing techniques
> expressing versus repressing
Key Skills the Program Features:
Using communication skills required for business success
Developing skills to communicate clearly and efficiently
Developing skills for better business writing
Developing basic presentation skills
Learning communication tips and strategies
Avoiding communication errors
Benefits
Acquire the necessary communication tools to handle the most sensitive situations
Communicate efficiently
Listen actively to avoid miscommunication
Build harmonious relationships
Understand the types of constructive /distructive verbal and non-verbal communication elements
Project self-confidence
Lead others to a sought result
Disagree without being disagreeable
Prevent conflict bursts
Hold clear presentations
Methods used are highly interactive, based on ways in which adults learn: role play, fish bowl, gallery tour, group tasks
Duration
2 days - 8hrs of training including coffee breaks and excluding lunch breaks