Conflict Management
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Why Choose a Training in Conflict Management?
Because conflicts do happen. Most offten the conflict basis reside in unconscious causes, poor understanding of the other or purely on a flawed communication. Other times, conflicts refer to a conflict of interests, hidden agendas and a little awarness of the long term repercursions.
Even when on the winners’ side, in a „war”, there are casualties. When you agree that a mutual „peace” is better than a won „war”, it is a good time to attend a conflict management program.
Target Audience
Employees, supervisors, managers and executives having to work through conflict to work with people. This course is especially useful for those who must find ways to quickly and fairly resolve the conflicts that naturally occur in the workplace.
About the Conflict Management Program
A training to develop better communication skills to deal with and manage conflict effectively. Because conflict is inevitable, training employees on the principles of conflict management gives them tools they need to communicate through the conflict for the resolution of differences with bosses, coworkers, customers and others.
Topics Covered:
Identifying and understanding communication filters that lead to conflict
Identifying the roles people assume when conflict arises
Recognizing the differences between conflict management and conflict resolution
Handling stereotypes on conflictees
Mastering verbal language tools to mediate conflict
Looking through conflict scheme and identifying causes
How to forecast beyond conflict
How to apply different strategies that lead to conflict prevention & resolution
How to use the Socratic method to clarify the sources of conflict
How to overpass difficult issues without being perceived as difficult
Determining and implementing the best options for conflict resolution
Following up after managing conflict
Key Skills the Program Features:
Using communication skills to prevent conflict
Developing skills to detect conflict source
Mediating conflict
Negotiating solutions rather than battle conditions
Identifying cooperation signals
Improving following up methods to ensure conflict resolution
Identifying cooperation signals
Turning conflicting oponents into partners
Benefits
Understand the sources of workplace conflict
Learn the guiding principles to conflict management
Understand how personalities play an important role in conflict resolution
Develop the communication skills necessary for conflict resolution
Understand where conflict start and personality ends
Identify strategies to implement conflict resolution activities
Learn techniques to head-off future conflict